Prepare:
Compile a list of talking points that cover exactly what you want
to
say as well as a list of answers to typical questions you might be asked.
In
addition, plan on being prepared for a phone conversation about
your background and skills.
1) Keep your talking points in clear view, on the top of your desk, or
tape it to the wall near the phone, so it's at your fingertips
when you need to answer questions.
2) Have a short list of your accomplishments available to
review.
3) Have a pen and paper handy for note taking.
4) Turn call-waiting off so your call isn't interrupted.
5) If the time isn't convenient, ask if you could talk at
another time and suggest some alternatives.
6) Clear the room - evict the kids and the pets. Turn off the
stereo and the TV. Close the door.
Practice:
Talking on the phone isn't as easy as it seems. I've always found
it's helpful to practice. Have a friend or family member conduct
a
mock interview and tape record it so you can see how you sound
over the phone. Any cassette recorder will work. You'll be able
to hear your "ums" and "uhs" and "okays" and you can practice
reducing them from your conversational speech. Also rehearse
answers to those typical questions you'll be asked.
During the Phone conversation:
1) Don't smoke, chew gum, eat, or drink.
2) Do keep a glass of water handy, in case you need to wet
your mouth.
3) Smile. Smiling will project a positive image to the listener
and will change the tone of your voice.
4) Speak slowly and enunciate clearly.
5) Use the person's title (Mr. or Ms. and their last name.)
6) Only use a first name if they ask you to.
7) Don't interrupt.
8) Take your time - it's perfectly acceptable to take a
moment or two to collect your thoughts.
9) Give short answers.
10) Remember your goal is to set-up a face-to-face interview.
After the Interview:
1) Take notes about what you were asked and how you
answered.
2) Remember to say "thank you." Follow with a thank you
note which reiterates your interest in the job.
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